MedicusStuck on something? Tell us.
Installs, logins, rules, a draft that came back wrong. One physician answers these, so keep it specific and you will get a specific reply.
support@medicusarc.com CONFIRM ADDRESS
Replies within one business day.
Installing for a department? We walk your IT contact through it on a call and hand them the written answers their security review needs.
Describe the problem, not the patient. If you need to show a chart, de-identify it first. We will never ask you for PHI.
The questions we get most.
How do I install Medicus?
Download the Windows installer from the download page and run it. It installs to C:\Medicus, creates a shortcut, and launches. Everything after that updates itself.
Windows warned me about the publisher. Is that normal?
Yes, for a newer publisher. Click More info, then Run anyway. The installer is digitally signed and timestamped.
Do I need to be an administrator?
The installer runs without elevation, but a machine locked down by IT may still refuse to create the C:\Medicus folder. If it does, your desktop team can create it or run the installer for you.
Medicus cannot reach the server on my hospital network.
Some hospital networks block newly registered domains until their filter classifies them. If that is what you are hitting, we can give you a second address that reaches the same server. Email us and say which hospital network you are on.
How do I change the server my install points at?
Open Connection settings from the login screen, or Settings then Server if you are already signed in, and paste the address we gave you. Changing it signs you out, so sign in again afterwards.
A draft came back wrong or thin.
Two things usually explain it: the box it reads from was empty or stale, or your department's rule for that box needs a sentence adding. Regenerate after filling the upstream box; if it is still wrong, send us the box name and what you expected.
Does Medicus record my conversation with the patient?
No. There is no microphone feature. It works only from text you paste or files you drop on a box.
Where are my charts stored?
On the computer running Medicus, under your Windows profile. They are not uploaded to our server. The security page lists exactly what the server does hold.
I lost my desktop shortcut.
Copy it from the Start menu: find Medicus there, right-click, and send it to the desktop. Always open Medicus from a shortcut to the launcher so updates keep applying.
How do I get a physician added or removed?
Your group's admin can grant, pause or revoke a license from the admin console. If you are the admin and need a hand, email us.
Still stuck?
Send the box name, what you expected, and what you got. No patient information.
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